/* ==========================================================================
   Chat concierge, Vivendas do Bosque x QuatroCinco
   Balão flutuante + conversa scriptada que qualifica antes do WhatsApp.
   ========================================================================== */

/* ---------- balão flutuante ---------- */
.cc-balao{
  position:fixed;right:22px;bottom:22px;z-index:90;display:flex;align-items:center;gap:12px;
  background:var(--ouro);color:var(--verde);border:0;border-radius:999px;padding:9px 22px 9px 9px;
  font-family:var(--display);font-weight:600;font-size:14.5px;cursor:pointer;
  box-shadow:0 14px 36px rgba(0,0,0,.36);
  opacity:0;transform:translateY(16px);pointer-events:none;
  transition:opacity .3s ease,transform .3s ease,background .18s ease;
}
.cc-balao.aberto{opacity:1;transform:none;pointer-events:auto}
.cc-balao:hover{background:var(--eggshell)}
.cc-balao .cc-rosto{width:40px;height:40px;flex:none}
.cc-balao .cc-ponto{
  position:absolute;top:8px;left:36px;width:11px;height:11px;border-radius:50%;
  background:#3FBF6B;border:2px solid var(--ouro);
}
.cc-balao.escondido{opacity:0;transform:translateY(16px);pointer-events:none}

/* ---------- rosto ---------- */
.cc-rosto{
  width:44px;height:44px;border-radius:50%;overflow:hidden;flex:none;position:relative;
  background:var(--verde);display:flex;align-items:center;justify-content:center;
}
.cc-rosto img{width:100%;height:100%;object-fit:cover;display:block}
.cc-rosto span{font-family:var(--display);font-weight:700;font-size:17px;color:var(--ouro)}

/* ---------- painel ---------- */
.cc-painel{
  position:fixed;right:22px;bottom:22px;z-index:95;width:382px;max-width:calc(100vw - 32px);
  height:588px;max-height:calc(100vh - 44px);
  background:var(--eggshell);border-radius:14px;overflow:hidden;display:flex;flex-direction:column;
  box-shadow:0 26px 70px rgba(0,0,0,.42);
  opacity:0;transform:translateY(20px) scale(.98);pointer-events:none;transform-origin:bottom right;
  transition:opacity .26s ease,transform .26s ease;
}
.cc-painel.aberto{opacity:1;transform:none;pointer-events:auto}

.cc-topo{
  background:var(--verde);color:var(--eggshell);padding:15px 16px;display:flex;align-items:center;gap:12px;flex:none;
}
.cc-topo .cc-quem{flex:1;min-width:0}
.cc-topo b{display:block;font-family:var(--display);font-weight:600;font-size:16px;line-height:1.2}
.cc-topo small{display:block;font-size:11.5px;color:rgba(237,235,222,.62);margin-top:2px}
.cc-fechar{
  background:none;border:0;color:rgba(237,235,222,.7);font-size:26px;line-height:1;cursor:pointer;
  padding:4px 6px;border-radius:4px;flex:none;
}
.cc-fechar:hover{color:var(--eggshell)}

/* ---------- conversa ---------- */
.cc-corpo{flex:1;overflow-y:auto;padding:20px 16px 6px;display:flex;flex-direction:column;gap:9px;scroll-behavior:smooth}
.cc-corpo::-webkit-scrollbar{width:6px}
.cc-corpo::-webkit-scrollbar-thumb{background:rgba(25,25,25,.16);border-radius:3px}

.cc-msg{max-width:82%;padding:11px 14px;font-size:14.5px;line-height:1.5;border-radius:14px;animation:ccEntra .26s ease}
.cc-msg.dele{background:#fff;color:var(--preto);border-bottom-left-radius:4px;align-self:flex-start;
  box-shadow:0 1px 2px rgba(25,25,25,.07)}
.cc-msg.meu{background:var(--verde);color:var(--eggshell);border-bottom-right-radius:4px;align-self:flex-end}
@keyframes ccEntra{from{opacity:0;transform:translateY(7px)}to{opacity:1;transform:none}}

.cc-digitando{
  align-self:flex-start;background:#fff;border-radius:14px;border-bottom-left-radius:4px;
  padding:14px 16px;display:flex;gap:5px;box-shadow:0 1px 2px rgba(25,25,25,.07);
}
.cc-digitando i{width:7px;height:7px;border-radius:50%;background:rgba(25,25,25,.3);animation:ccPula 1.3s infinite}
.cc-digitando i:nth-child(2){animation-delay:.18s}
.cc-digitando i:nth-child(3){animation-delay:.36s}
@keyframes ccPula{0%,60%,100%{transform:translateY(0);opacity:.4}30%{transform:translateY(-5px);opacity:1}}

/* ---------- área de resposta ---------- */
.cc-pe{flex:none;padding:12px 16px 16px;border-top:1px solid rgba(25,25,25,.09);background:var(--eggshell)}
.cc-opcoes{display:grid;gap:8px}
.cc-opcao{
  border:1px solid rgba(13,61,42,.34);background:transparent;border-radius:999px;padding:12px 16px;
  font-family:var(--corpo);font-size:14.5px;color:var(--verde);cursor:pointer;text-align:left;min-height:50px;
  transition:background .15s ease,border-color .15s ease,color .15s ease;
}
.cc-opcao:hover{background:var(--verde);border-color:var(--verde);color:var(--eggshell)}
.cc-opcao:active{transform:scale(.98)}
.cc-campo{display:flex;gap:8px;align-items:center}
.cc-campo input{
  flex:1;padding:13px 14px;border:1px solid rgba(25,25,25,.2);border-radius:999px;background:#fff;
  font-family:var(--corpo);font-size:16px;color:var(--preto);min-height:48px;min-width:0;
}
.cc-campo input:focus{outline:none;border-color:var(--verde);box-shadow:0 0 0 3px rgba(13,61,42,.1)}
.cc-enviar{
  width:48px;height:48px;flex:none;border:0;border-radius:50%;background:var(--verde);color:var(--eggshell);
  font-size:19px;cursor:pointer;display:flex;align-items:center;justify-content:center;
}
.cc-enviar:hover{background:#08281B}
.cc-erro{font-size:12px;color:var(--erro);margin-top:8px;padding-left:14px}

.cc-zap{
  display:flex;align-items:center;justify-content:center;gap:10px;width:100%;background:var(--verde);
  color:var(--eggshell);border:0;border-radius:999px;padding:15px;font-family:var(--display);font-weight:600;
  font-size:15px;cursor:pointer;text-decoration:none;min-height:52px;
}
.cc-zap:hover{background:#08281B}
.cc-zap svg{width:20px;height:20px;flex:none}
.cc-aviso{font-size:11.5px;color:rgba(25,25,25,.48);text-align:center;margin-top:10px;line-height:1.45}

@media (max-width:620px){
  .cc-painel{right:10px;left:10px;bottom:10px;width:auto;height:calc(100vh - 20px);max-height:none;border-radius:14px}
  .cc-balao{right:14px;bottom:150px;padding:8px 18px 8px 8px;font-size:13.5px}
  .cc-balao{padding:8px;gap:0;bottom:156px}
  .cc-balao span:not(.cc-ponto){display:none}
  .cc-balao .cc-rosto{width:36px;height:36px}
  .cc-balao .cc-ponto{left:31px;top:7px;width:10px;height:10px}
}
@media (prefers-reduced-motion:reduce){
  .cc-balao,.cc-painel,.cc-msg,.cc-digitando i{transition:none;animation:none}
}

/* ---------- prévia que abre sozinha ao lado do balão ---------- */
.cc-previa{
  position:fixed;right:22px;bottom:88px;z-index:88;
  display:flex;align-items:flex-start;gap:6px;
  opacity:0;transform:translateY(12px) scale(.96);pointer-events:none;
  transform-origin:bottom right;
  transition:opacity .34s ease,transform .38s cubic-bezier(.2,.7,.3,1);
}
.cc-previa.aberta{opacity:1;transform:none;pointer-events:auto}
.cc-previa-txt{
  max-width:262px;text-align:left;background:#fff;color:var(--preto);border:0;
  border-radius:14px;border-bottom-right-radius:4px;padding:13px 15px;
  font-family:var(--corpo);font-size:14px;line-height:1.45;cursor:pointer;
  box-shadow:0 12px 30px rgba(0,0,0,.24);
  transition:transform .12s ease;
}
.cc-previa-txt:active{transform:scale(.98)}
.cc-previa-x{
  width:26px;height:26px;flex:none;border-radius:50%;border:0;
  background:var(--verde);color:rgba(237,235,222,.85);
  font-size:16px;line-height:1;cursor:pointer;
  display:flex;align-items:center;justify-content:center;
}
.cc-previa-x:hover{color:var(--eggshell)}

@media (max-width:620px){
  .cc-previa{right:14px;bottom:262px}
  .cc-previa-txt{max-width:224px;font-size:13.5px}
}